These thematic sessions include three kinds of presentations:
- PechaKucha—short visual narratives that provoke or reflect on ethnographic practice
- Case Studies—lessons from ethnographic work that demonstrate impact on business challenges
- Catalysts—deep dives that synthesize, debate, and catalyze new frameworks and practices
Challenging Bigger, Faster, Easier, Broader
In this session, we consider how ethnographic perspectives illuminate the importance of goals beside or alongside ‘bigger, faster, easier, broader’ and how we re-orient stakeholders to new goals while still creating business value. We’ll discuss shared challenges and strategies for building corporate models of scale that can speak to and learn from alternative goals and metrics.
The Repurposing of Risograph Machines (PechaKucha)
Joyce Lee, Atlassian
Who Gets to Define Success? Listening to Stories of User Value to Redefine Metrics and Revive a Decommissioned Product (Case Study)
Gemma Petrie & Jennifer Davidson, Mozilla
Everybody’s a Winner: A Study on How Scaling up as an Entrepreneurial Rite of Passage Is Beginning to Be Resisted in India’s Startup Capital (Catalyst)
Gitika Saksena & Abhishek Mohanty, LagomWorks Consulting
Trees and Forests
When should systems know us as people and not as just data? Who watches the watcher when abstractions and aggregated data are used to make decisions about our lives? The flow of information and data between human and machine systems are a source of both progress and anxiety. In this session, we consider how a change in perspective (scale) leads to shifts in how data is contextualized and understood. Implications are presented on the ethnographer’s role within these systems and as the watcher of them.
How I Learned to Stop Worrying and Love Surveillance (PechaKucha)
Susan Faulkner, Intel Corporation
Symptom or Root Cause? Finding the Human in an Electronic Health Record (Case Study)
Gavin Johnston, Cerner
Scale and the Gaze of a Machine (Catalyst)
Richard Beckwith and John Sherry, Intel Corporation
Built to Scale: Space is Different from Place
Architecture isn’t just art; it physically shapes the ways in which we live and work. This session explores the intersections of vision and concrete building materials, thinking through the ways in which people and populations are affected by the built environment. In these ways, spaces are different from places. These works address the importance/centrality of different types of buildings (edifices) and the practices that they make possible.
The Soft Build: Design for Change (PechaKucha)
Sue Wittenoom, The Soft Build
How to Go from Global to Local and Back Again: The Case of a Walking Drive Model in France (Case Study)
Marc Antoine Morier, unknowns consultancy
Who Cares Where? Ethnographic Research for Medical-Device Design for Hospital-Home Care in an Italian Hospital (Case Study)
Isabel Farina, Michele Visciola, Elena Guidorzi, Elena Messina & Chiara Agamennone, Experientia
In this session, we challenge assumptions of scale and explore what happens when we reject the notion that bigger is better and instead redefine scale to serve human values rather than corporate demands. How can scale be reconceptualized to address and meet community and human needs, first and foremost? We explore not only what scale is, but what should be scaled.
Scaling Dignity (PechaKucha)
Lorenn Ruster, 3A Institute
Growing Communities: How Social Platforms Can Help Community Groups Achieve the Right Scale at the Right Time (Case Study)
Calen Cole, Stripe Partners; Carolyn Wei, Facebook
Where Can We Find an Ethics for Scale?: How to Define an Ethical Infrastructure for the Development of Future Technologies at Global Scale (Catalyst)
Thomas Hughes, Ian Dull & Fani Ntavelou-Baum, ReD Associates
In this session, we consider how ethnography takes root and grows in organizations. We’ll investigate the many models, meanings, and uses of ethnography developed and deployed, addressing their successes, failures, and ethical implications. This session focuses on the struggles we experience as we attempt to scale our practice in our organizations and industries.
Enacting Scales: Reflections from an Anthropologist Working in Asia’s Ad World (PechaKucha)
Tiffany Tivasuradej, Ogilvy
Scaling Experience Measurement: Capturing and Quantifying User Experiences across the Real Estate Journey (Case Study)
Rebecca Hazen, Genny Mangum & Tom Souhlas, Zillow Group
One Small Step for Ethnography, One Giant Leap for Banking and Insurance (PechaKucha)
Sara Kluckhohn & Jennifer Roth, USAA
Transcending Time and Space
In this session we consider how ethnography and ethnographers journey across scales. We’ll consider how ethnography (and ethnographers) can escape the present to explore futures, and examine different ways of dealing with distance.
The City as Organization: Ethnography for Alternative Futures (Case Study)
Hal Wuertz & Jordan Shade, IBM
Scaling UX Research Out (not up) to Cover More Ground, Run More Complex Projects, and Produce More Meaningful Experiences (Catalyst)
Alicia Dornadic, Nikki Lavoie & Elvin Tuygan, MindSpark Research International
In this session we examine the interfaces of humans, software, data, and machines. We’ll consider how ethnography helps us understand beyond the human scale, how we need to adapt our practices to explore these relationships, and how ethnographic insights can be fed back into the more-than-human systems we build.
Software Quality and Its Entanglements in Practice (Case Study)
Julia Prior & John Leaney, University of Technology Sydney
Ghost in the Machine: How Taxonomic Metadata Allows for Scaling Ethnographic Insights into Search Algorithms (Case Study)
Amanda Krauss, Duo Security; Alexandra Teodorescu & Leora Yardenay, Indeed
In this session we’ll play with scale in multiple senses. We’ll look at value and evaluation, sample size and team size, and consider how the impact of ethnography scales in different ways.
Researching the Researcher: How I Used Data Analysis to Understand My Reading Habits (PechaKucha)
Stephen Ó Mathúna, Workday
Beyond User Needs: A Meaning-Oriented Approach to Recommender Systems (Case Study)
Sohit Karol and Debra McDonald, Spotify; Iveta Hajdakova, Stripe Partners
Leveling Up Your Research and Operations: Strategies for Scale (Catalyst)
Brigette Metzler, Services Australia
Empathy Writ Small & Large
Ethnography as a tool to evoke empathy is often denoted as a good in itself. How might the process of building empathy at scale work for (or even against!) the impact of ethnography in organizations?
Creating Audience-centric Scale—like Shakespeare (PechaKucha)
Megan Davis, Spendlove and Lamb
Harnessing “Mass Empathy” to Scale a Healthtech Start-Up during the COVID-19 Pandemic: A Communication Tool for Critical Care Contexts (Case Study)
Nadya Pohran, University of Cambridge; Simon Pulman-Jones, Emergence Now; Amy Weatherup, AJM Enterprises; Tim Baker, Symptech Ltd
Empathy, More or Less: Scaling Intermediary Experiences of Emotion and Affect in Entrepreneurship and Innovation (Catalyst)
Lora Koycheva, Technical University of Munich
Dissent at Scale
Dissent assumes a common ground, a common purpose. How do we push back against scaled-up discrimination and disinformation when they come from different cultural logics?
I’m not Scaling, the World Is Really Scaling against Me (PechaKucha)
Smriti Kaul, Convo Research and Strategy
Fighting Conspiracy Theories Online at Scale (Case Study)
Rebekah Park and David Hollander Zax, ReD Associates; Beth Goldberg Jigsaw, Jigsaw/Google
Toxicity v. toxicity: How Ethnography Can Inform Scalable Technical Solutions (Catalyst)
Jamie Sherman, Intel Corporation; Anne Page McClard
Impact at Human Scale
Enacting change in the world is fraught with obstacles. How can individuals have a meaningful impact at a global scale? How do institutions, with their own decision-making logics and biases, impact individuals?
Ethnographic Purpose and Meaning in the Context of Scale (PechaKucha)
Charlie Cochrane, Jump the Fence
Bang for Your Buck: How Scale/Reach Figure in Conceptions of Value in Funding Decisions for Public Health and Community Development (Case Study)
Victoria Loblay and Penny Hawe, University of Sydney; Alan Shiell, La Trobe University; Shane Kavanagh, Deakin University; Kate Garvey, Tasmanian Department of Health Public Health Services
Sustainability: Addressing Global Issues at a Human Scale (Catalyst)
Lee Ryan, Springboard Ideas; Louisa Wood, MostlyDandy
Isolation and Connection
This session draws on experiences ranging from early ethnographic accounts of life on islands, COVID-19 hospital wards, and the International Space Station to explore how we work and live in a period of enforced distancing and isolation.
Postcards from Isolation: Digital Artefacts from the Lockdown Time (PechaKucha)
Anna Aurelia Wojnarowska, Google; Sabato Urciuoli, Sabato Studio; Jacopo Botticelli Deltatre & Lorenzo Migliorero, React
Architecture Can Heal: Spatial Literacy to Protect COVID-19 Healthcare Workers (Case Study)
Ashley Marsh, Mass Design Group
From the Space Station to the Sofa: Scales of Isolation at Work (Catalyst)
Jo Aiken, University College London; Angela Ramer, HKS
Agency, Capacity, and Scale
This session identifies three scale-related challenges for applying ethnography in business and distills practical lessons for overcoming these challenges. First is the challenge of initializing and sustaining ethnographic practice in large scale organizations. Second are the organizational and cultural barriers to scaling ethnographic research within firms. Third is the challenge of resolving the scale differences between qualitative and quantitative research when trying to integrate the two methodologies.
Scaling is Like Making Sourdough (PechaKucha)
Karyn Georgilis, Continuum Innovation
DIYing along with DIYers: Juggling with Scales During Home-Improvement Research (Case Study)
Guillaumme Montagu, unknowns consultancy
There’s No Playbook for Praxis: Translating Scholarship into Action to Build a More Ethical Bank (Catalyst)
Jeffrey Greger, Varo